Account purchases
- Before handover: an unstarted order can be cancelled for a full refund via a support message.
- After handover: because account access is transferred, refunds are considered case by case where the account materially differs from its listing.
- If we cannot complete a sale for our own reasons, you are refunded in full.
Boosting
- Unstarted services can be cancelled and refunded.
- Partially completed services are refunded proportionally by agreement. Open a support message on the order.
How to request
Message staff from your order page or the contact page with your order reference. Refunds go back through the original payment method once processed. Chargebacks raised without contacting us first may lead to account suspension while investigated.
These are draft terms pending operator review and are not legal advice.